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Adaptability / FlexibilityCourse is: elearning with: 6 users subscribed
The Adaptability / Flexibility competency has to do with being open to change (positive or negative) and to considerable variety in the workplace, therefore performing well under changing and uncertain circumstances. This requires one to adapt quickly to changes in demands or priorities, remaining flexible and open to new methods and ideas. One who has high Adaptability/Flexibility modifies his or her course of action to meet changing or unexpected circumstances, changes work style when necessary to take advantage of new technologies or methods, and avoids being rigid and inflexible.
This class meets the learning requirements for certification in these areas:
Classes
C010 Adaptability / Flexibility
C011 Workplace Diversity
C012 Diversity and Inclusion
C013 Generation Gaps
[C010]
Interpersonal SkillsCourse is: elearning with: 3 users subscribed
The Interpersonal Skills competency is defined by getting along well with others, being tactful, and behaving appropriately in social situations through the use of social skills (e.g., appropriate humor). Aware of the impression they make on others, those with this competency will perceive a wide range of social cues and create a good first impression by relating well to and getting along with a wide variety of people. Overall, those with good Interpersonal Skills help make the workplace more enjoyable, demonstrate sensitivity to the needs of others and genuine concern for others' welfare, and command attention and respect.
Classes
C210 Interpersonal Skills
C211 Body Language Basics
C212 Emotional Intelligence
[C210]
Risk TakingCourse is: elearning with: 4 users subscribed
The Risk Taking competency has to do with taking chances to achieve goals while considering possible positive and negative consequences. Risk Taking involves gathering and using information effectively to identify valued opportunities, determine probability and nature of risks associated with seeking/ignoring valued opportunities, and taking calculated risks when promising business opportunities arise. An individual with this competency is typically in a leadership role with sufficient independence and resources to seek, evaluate, act upon and learn from opportunities that present risk to the organization.
Classes
C310 Risk Taking
C311 Risk Assessment and Management
[C310]
Administrative Office ProceduresCourse is: elearning with: 2 users subscribed
Course Description: This course develops essential professional skills and attitudes in the office support role. These skills cover basic office procedures; including processing mail, developing public relations skills, arranging meetings and domestic travel, calendaring, and identifying acceptable workplace behaviors. You will recieve a certification certificate and course credit upon successful completion of the course materials.
Attendance: This class allows participants to learn at their own pace, but to be most effective, we suggest that you schedule 30 - 60 minutes each day to read and review course materials until you have completed the materials.
Assignments: You are provided with 12 modules of learning material in this class, which will require approximately four weeks to fully learn and complete. Some modules will require more/less time but we’ll use three modules per week as a guide. An elearning component provides the framework for the course, augmented by reading and activity learning aides aligned to each module.
Your class facilitator will monitor your progress, provide you with reports, send motivational reminders as necessary, and be available for answering course related questions.
[BUS102]
Building PartnershipsCourse is: elearning with: 3 users subscribed
The Building Partnerships competency has to do with building strategic relationships to help achieve business goals, and establishing and maintaining an effective network of individuals with varying skills and work functions. Building Partnerships also requires one to communicate shared goals and objectives with others and to know how to seek others’ expertise as a source of help and advice.
Classes
C020 Building Partnerships
C021 Networking Outside the Company
C022 Networking Inside the Company
[C020]
Building TeamsCourse is: elearning with: 3 users subscribed
The Building Teams competency has to do with using appropriate methods to build and motivate cohesive, effective, high performing teams. Building Teams requires ensuring that team members possess complementary skills while still being able to work together and share common goals. This competency also means encouraging diversity in culture, opinions, and beliefs among team members, recognizing problems with teams, and making changes when needed.
Classes
C030 Building Teams
C031 Generation Gaps
C032 High Performance Teams Inside the Company
C033 High Performance Teams Remote Workforce
[C030]
Business AcumenCourse is: elearning with: 2 users subscribed
Through our Business Acumen workshop participants will improve their judgment and decisiveness skills. Business Acumen is all about seeing the big picture and recognizing that all decisions no matter how small can have an effect on the bottom line. Participants will increase their financial literacy and improve their business sense.
Business Acumen will give participants an advantage everyone wishes they had. The workshop will help participants recognize learning events, manage risk better, and increase their critical thinking. Business Acumen has the ability to influence your whole organization, and provide that additional edge that will lead to success.
[BUS201]
Call Center TrainingCourse is: elearning with: 2 users subscribed
Phone skills are a highly valuable tool to have in an employee's skill-set, and Call Center Training will help provide those skills. This course will help participants improve their phone skills which will make them more confident, improve sales, and help gain new customers while retaining your current cliental. A more confident employee is also one that is happier, and happier employees will produce happier customers.
Call Center Training will lower costs as it can reduce turnover. Participants will learn the skills to improve productivity and performance. This will produce a positive environment throughout your company and help influence the organization as a whole. Evaluating metrics and coaching are also used to make sure the participants are reaching their potential, and to keep their skill-set at a high level.
[SAL102]
CitizenshipCourse is: elearning with: 1 users subscribed
The Citizenship competency has to do with going beyond job requirements to help the organization. Citizenship involves performing tasks voluntarily that are not part of the job, such as assuming additional responsibility when needed, helping others when their workloads increase, and making sacrifices or going the extra mile to help the company.
Classes
C040 Citizenship
C041 Digital Citizenship
C041 Work Life Balance[C040]
Concern for OthersCourse is: elearning with: 2 users subscribed
The Concern for Others competency has to do with being sensitive to others' needs and feelings, and being understanding and helpful to others on the job. Concern for Others means speaking and acting in ways that convey a sense of caring and concern for other people, asking questions to understand the needs of others, and actively listening to others' problems and concerns. It involves discouraging discrimination and prejudice and giving freely of oneself to the benefit of others in need.
Classes
C050 Concern for Others
C051 Workplace Harassment
C052 Mentoring
[C050]
Conflict ResolutionCourse is: elearning with: 2 users subscribed
The Conflict Resolution competency has to do with resolving interpersonal problems with tact and decisiveness. Conflict Resolution enables one to effectively confront conflicts when they occur, dealing with them directly and decisively and working to identify fair solutions without showing favoritism towards involved parties. Furthermore, one with this competency will prevent problems from escalating, ensure that disagreements focus on the problem at hand rather than the people involved, and help others cope with problems or permit them to vent when needed.
Classes
C060 Conflict Resolution
C061 Civility in the Workplace
C062 Conflict and Growth
[C060]
Continuous LearningCourse is: elearning with: 1 users subscribed
The Continuous Learning competency has to do with actively identifying new areas for personal learning. One with this competency seeks out training opportunities to improve job-related skills, shows commitment to personal development, and learns how to do new things. Furthermore, Continuous Learning involves looking for new ways to be more effective, seeking out advice from supervisors and more experienced peers, and establishing and monitoring one's own career development plan.
Classes
C070 Continuous Learning
C071 Appreciative Inquiry
C072 The Learning Organization[C070]
CooperationCourse is: elearning with: 2 users subscribed
The Cooperation competency has to do with being pleasant with others on the job and displaying a good-natured, cooperative attitude. It describes those who do not insist on getting their own way or consider only their own approach when working with others, but instead work well with virtually anyone. This competency requires one to make attempts to work well with others to achieve a goal, and to avoid doing or saying anything that degrades or belittles others.
Classes
C080 Cooperation
C081 Workplace Violence
C082 Win-Win Relationships
[C080]
Customer OrientationCourse is: elearning with: 1 users subscribed
The Customer Orientation competency is defined by providing courteous, helpful, and effective service to customers and associates. Stated differently, this competency has to do with being friendly, caring, and cooperative, showing commitment and perseverance in serving customers fully, and displaying respect and concern for customers, therefore earning customers' respect and trust. One with Customer Orientation may actively seek out information and feedback from customers, build professional relationships with customers, and work to ensure that clients/customers are comfortable during face-to-face meetings. By asking questions and taking the time to understand customers' needs, anticipating customers short- and long-term needs, and going the extra mile to satisfy customers, one with this competency will make an excellent impression on new and repeat customers, and will receive positive feedback.
Classes
C090 Customer Orientation
C091 Customer Service
C092 Handling a Difficult Customer
[C090]
Decision MakingCourse is: elearning with: 2 users subscribed
The Decision Making competency has to do with evaluating issues and using good judgment and logical reasoning to make sound, practical decisions even under pressure and uncertainty. Oftentimes, it will require one to make fact-based decisions that may be unpopular or involve risk. Overall, one with the Decision Making competency will make informed decisions that consider opportunities, risks, timeline, and future impact on the organization as a whole as well as individuals within the organization.
Classes
C100 Decision Making
C101 Critical Thinking[C100]
Dependability Course is: elearning with: 2 users subscribed
The Dependability competency is defined by behaving consistently and predictably toward staff, peers, and supervisors. Dependability has to do with producing high quality work on a consistent basis while minimizing delays and errors in independent or group work. In order to do this, one must complete job duties in a timely and accurate manner without making excuses or asking for extensions, deliver on commitments, and deliver supplies in a timely manner. An individual with Dependability is dedicated and committed to doing the job right, provides direct and accurate information, meets deadlines, follows rules and completes work on time.
Classes
C110 Dependability
C111 Time Management
C112 Sustainability[C110]
Detail OrientationCourse is: elearning with: 2 users subscribed
The Detail Orientation competency has to do with performing work with great care and accuracy over a period of time, adhering closely to details, and performing double checks for accuracy when needed. On the other hand, the competency also requires that one avoids getting too bogged down in details to perform work effectively. One with this competency balances the need for speed and accuracy when dealing with repetitive tasks, recognizes the need for quality even when tasks are mundane, and stays alert when working on repetitive tasks, thereby ensuring high quality results.
Classes
C120 Detail Orientation
C121 Quality Control
C122 Frame of Reference
[C120]
Employee DevelopmentCourse is: elearning with: 1 users subscribed
The Employee Development competency has to do with recognizing and developing the unique potential of all subordinates, while showing patience with staff when they make mistakes. Regarding feedback, Employee Development involves giving timely, constructive, and appropriate feedback to address performance deficiencies in others. Establishing career development plans with subordinates and monitoring the progress of staff towards fulfilling development goals are also important.
Classes
C130 Employee Development
C131 Coaching and Mentoring
C132 Delivering Constructive Criticism
[C130]
EntrepreneurshipCourse is: elearning with: 2 users subscribed
Would you like to be your own boss? Have you ever dreamed of starting your own business? Don’t know what to do about your great business idea? If you have ever thought about these situations then you need our entrepreneurship workshop.
Let our Entrepreneurship workshop help you achieve your dreams. Being an entrepreneur can be full of risks. These risks are minimized through drafting a business plan, knowing your competition, and successful marketing. All these and more can be found in our Entrepreneurship workshop.
[BUS403]
Facilitating ChangeCourse is: elearning with: 2 users subscribed
The Facilitating Change competency has to do with providing direction, opportunity, and resources for changes that are intended to be positive. In other words, those who facilitate change are not only open to new things themselves, but also involve other employees in the change process by encouraging suggestions and keeping them informed about changes or developments. This competency also requires being able to locate and secure the resources necessary to make organizational changes, and anticipate opportunities that will affect planning and direction. One who facilitates change adapts to changes in technology and personnel, and recognizes and addresses the impact of change.
Classes
C140 Facilitating Change
C141 Strategic Planning
[C140]
Formal PresentationCourse is: elearning with: 1 users subscribed
The Formal Presentation competency has to do with presenting ideas effectively to individuals or groups, and knowing how to adapt presentation or communication style to specific audiences. One who is skilled in Formal Presentation speaks well in public and presents materials to others confidently and effectively, in a clear and concise manner.
Classes
C150 Formal Presentation
C151 Presentation Skills
C152 Creating a Great Webinar
[C150]
IndependenceCourse is: elearning with: 1 users subscribed
The Independence competency has to do with developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done. In other words, Independence involves recognizing what needs to be done and initiating activity without prompting or guidance, and developing plans on one's own within the larger purposes and pursuits of the nation. Furthermore, one with Independence is able to make important decisions easily and independently.
Classes
C160 Independence
C161 Personal Accountability
[C160]
Industry KnowledgeCourse is: elearning with: 1 users subscribed
The Industry Knowledge competency has to do with understanding and staying current on industry trends and how they relate to organizational performance. To do this, one must seek out and use up-to-date industry knowledge to direct work activities and drive performance, and maintain a competitive edge by understanding what the competition is doing.
Classes
C170 Industry Knowledge
C171 Knowledge Management
[C170 ]
InfluenceCourse is: elearning with: 1 users subscribed
The Influence competency has to do with showing assertiveness and being able to gain support from and guide the actions of others when needed. One with Influence encourages others to set aside their personal agendas to pursue common goals, demonstrates an understanding of organizational politics, and builds alliances to gain support for his or her projects and ideas when appropriate.
Classes
C180 Influence
C181 Influence and Leadership
[C180]