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Oral CommunicationsCourse is: elearning with: 2 users subscribed
The Oral Communication competency has to do with conveying information clearly and expressing oneself well in conversations with others. This competency means always thinking before speaking, and understanding when to speak and when to remain quiet. When giving information, one with good Oral Communication speaks in a respectful and appropriate manner to others, asks and responds to questions to make sure points are clear, and delivers information in a timely manner. When receiving information, he or she listens attentively and is responsive to customers, supervisors, and coworkers, doesn't interrupt or intimidate them, and encourages them to express their ideas. This competency allows one to keep others well informed of important information as well as listen to, understand, and follow verbal directions from others.
Classes
C250 Oral Communications
C251 Communications Strategies
C252 Public Speaking
C253 Telephone Etiquette
[C250 ]
Persistence Course is: elearning with: 1 users subscribed
The Persistence competency has to do with having the willpower and determination to continue to work towards a goal, even in the face of numerous and sizeable obstacles. Persistence is indicated by pursuing goals when given the opportunity to do so, and completing projects while striving to achieve bottom line results. Overall, those with persistence show drive and initiative, are hard-working, and follow the rules.
Classes
C260 Persistence
C261 Improving Mindfulness
[C260]
Planning/OrganizingCourse is: elearning with: 1 users subscribed
The Planning/Organizing competency has to do with maintaining a reasonable amount of order in one's work environment by organizing work and setting priorities, and using materials, resources, and people effectively. Planning/Organizing involves scheduling activities to avoid downtime, making sure that plans and materials are in place before projects are started, and locating information quickly and accurately so that time is not wasted. One with this competency will also work to keep projects within budget.
Classes
C270 Planning/Organizing
C271 Organizational Skills
C272 Project Management
[C270]
Problem SolvingCourse is: elearning with: 1 users subscribed
The Problem Solving competency has to do with identifying and implementing effective solutions to problems. In order to do this, one must fully understand the problem, collect and integrate relevant information from multiple sources effectively, and work through difficult and frustrating problems effectively. When situations are ambiguous or complex, this may require seeking out and evaluating alternative solutions to problems in a systematic and analytical manner. Furthermore, effective Problem Solving demands that one demonstrates an appropriate sense of urgency when addressing a problem and anticipates and takes steps to avoid or address future problems.
Classes
C280 Problem Solving
C281 Creative Problem Solving
C282 Strategic Solutions[C280]
ProfessionalismCourse is: elearning with: 2 users subscribed
The Professionalism competency has to do with remaining professional and focused and demonstrating integrity when approaching work and dealing with others. Demonstrating integrity means treating others with respect, acting in an ethical manner even when no one is watching, and showing respect for others' privacy by not spreading rumors or talking negatively about others. Furthermore, Professionalism requires one to refrain from inappropriate on-the-job behaviors and to resist discussing personal problems at work.
Classes
C290 Professionalism
C291 Personal Productivity
[C290]
Results OrientationCourse is: elearning with: 1 users subscribed
The Results Orientation competency has to do with establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks. It is important that these goals be of value to the organization and results-driven, and that one works to remove barriers that hinder performance. One with Results Orientation tends to accept challenging assignments, remain self-motivated without close supervision, and demonstrate drive and determination, understanding and doing what is needed to get the job done. Results Orientation leads to consistent achievement of one's goals, and motivation of other team members to exceed expected results. Even after initial goals are met, those with Results Orientation will continue to strive for improvement.
Classes
C300 Results Orientation
C301 Attention Management
C302 Employee Motivation
[C300]
Self-ControlCourse is: elearning with: 1 users subscribed
The Self-Control competency is defined by regulation of one's own emotional, mental, and physical state, even in very difficult situations. This means maintaining composure by controlling anger and avoiding aggressive behavior in front of customers and staff, controlling distracting urges as necessary when working, and resisting unethical actions regardless of opportunity or potential return. An individual with this competency is patient and considerate even when the work load is heavy, performs well under heavy work pressure, is on time for engagements, and follows organizational rules and procedures.
Classes
C320 Self-Control
C391 Anger Management
[C320]
Social OrientationCourse is: elearning with: 1 users subscribed
The Social Orientation competency is defined by preferring to work with others rather than alone, and being personally connected with others on the job. One with Social Orientation enjoys interacting with other people whenever possible, exhibits competence when dealing with others in a variety of situations, even if they are strangers, and considers the wellbeing of others when making decisions.
Classes
C330 Social Orientation
C331 Social Intelligence
C332 Social Learning
[C330 ]
Stress ToleranceCourse is: elearning with: 1 users subscribed
The Stress Tolerance competency has to do with handling pressure at work without getting upset, moody, or anxious, so that one can maintain a high level of performance. Stated differently, Stress Tolerance involves staying calm and not losing one's cool when delays and difficulties occur. One with high Stress Tolerance doesn't blow up or disappear when faced with stressful situations, but instead reacts constructively and handles crises, deadlines, and stress professionally.
Classes
C340 Stress Tolerance
C341 Stress Management
[C340]
Teamwork and TeambuildingCourse is: elearning with: 3 users subscribed
The Teamwork competency has to do with working well in groups by cooperating and collaborating with other employees and working for the team, putting group goals ahead of individual goals. A good team player helps others when needed, even if it means going beyond job duties.
Classes
C350 Teamwork and Teambuilding
C351 Teambuilding for Managers
C352 Virtual Teambuilding and Management
C253 Team Performance
[C350]
Technical KnowledgeCourse is: elearning with: 1 users subscribed
The Technical Knowledge competency has to do with demonstrating technical proficiency by using existing technology and evaluating new technology to increase productivity. An individual with Technical Knowledge interprets technical information accurately, stays up-to-date on new technology and work methods, and is able to solve technical problems for other employees.
Classes
C360 Technical Knowledge
C361 Learning Strategies[C360]
Training / Teaching OthersCourse is: elearning with: 1 users subscribed
The Training/Teaching Others competency has to do with effectively providing relevant job skills training and instruction to others, and communicating the big picture in an easy-to-understand manner. This requires one to be skilled at helping others make sense of complex data and situations, most often done in an environment where asking questions is encouraged.
Classes
C370 Training / Teaching Others
C371 Developing a Lunch and Learn
C372 Train the Trainer
C373 Supervising Others[C370]
TrustworthinessCourse is: elearning with: 3 users subscribed
The Trustworthiness competency has to do with being honest, working to gain others' respect, and building relationships based on mutual trust. Someone with Trustworthiness follows and upholds the Nation's policies and standards, maintains confidentiality, and gives honest answers to questions. He or she follows through on promises without ignoring or forgetting about prior commitments, admits mistakes, and accepts personal responsibility for his or her actions.
Classes
C380 Trustworthiness
C381 Organizational Commitment
[C380]
Work AttitudeCourse is: elearning with: 2 users subscribed
The Work Attitude competency has to do with demonstrating satisfaction with and enthusiasm for the job and/or job duties. Having this competency means exhibiting confidence, being able to complete projects without step by step instructions, and having an overall positive impact on the organization through one’s ideas and actions.
Classes
C390 Work Attitude
C391 Increasing Your Happiness
[C390]
Workplace DiversityCourse is: elearning with: 2 users subscribed
With the world becoming more mobile and diverse, diversity has taken on a new importance in the workplace. This course will help participants understand what diversity is all about, and how they can help create a more diverse world at work and at home.
[C012]
Written CommunicationsCourse is: elearning with: 1 users subscribed
The Written Communication competency has to do with expressing oneself well in written communications by writing clearly and concisely, distributing important information promptly and efficiently, and making very few or no errors. One with this competency is able to accurately interpret technical reports as well as convey technical information clearly to others in written reports.
Classes
C400 Written Communications
C401 Collaborative Business Writing
C402 Technical Writing
[C400]